Is dirty, yellow or brown water coming from the faucet?

If your water appears dirty or muddy, it may be due to construction or maintenance within Helix's distribution system. Sand or sediment in the water lines is most commonly caused by routine flushing of the distribution system through the fire hydrants. This is a routine preventive maintenance activity conducted regularly by Helix Water District.

Flushing the water system on a routine basis removes sediment from lines and keeps the entire distribution system refreshed. As a result of the flushing procedure, residents in the immediate vicinity of the work may experience temporary discoloration of their water. This discoloration consists primarily of harmless silt and precipitates and does not affect the safety of the water.

Crews post signs in the areas in which they are working to help make customers aware of the preventive maintenance activity. If you experience discoloration in your water after crews have been flushing in your neighborhood, clear the pipes in your own home by running all water faucets for a minute or two.

If a few minutes of internal flushing does not seem to improve the watercolor and both the hot and cold water is affected, please call us at 619-667-6248 during business hours or 619-466-3234 after hours. If just the hot water is affected, see our instructions on how to flush your hot water heater.

Show All Answers

1. Is dirty, yellow or brown water coming from the faucet?
2. Are there floating, white, granular particles in your water?
3. Are there black particles in your water?
4. Is your water blue?
5. Does your water appear white or "milky"?
6. Are pink stains appearing near water sources?
7. Does your water have a soapy appearance?