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Posted on: December 15, 2023

Water Scam Alert

Person in orange jumpsuit with toolbox knocking on front door

Recently, we have received reports of individuals going door-to-door within our service area and asking to enter customers’ homes to test the water. 

Please be vigilant. Impostors sometimes pose as utility workers or claim that they are working on behalf of the state or local water district. Their intention may be to sell a water filtration system or to gain access to your home.  

Please note our  water meets all U.S. Environmental Protection Agency and state of California drinking water health standards. View our latest water quality report here

The only time Helix staff or contractors would enter your home is if you have scheduled a home water use efficiency evaluation or are receiving a direct install toilet - and these appointments would be scheduled with you in advance. If you are ever unsure, ask to see the person’s employee ID card and call the organization they claim to work for to verify. 


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