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The original item was published from 1/26/2023 11:50:30 AM to 4/1/2023 12:00:00 AM.

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Posted on: January 26, 2023

[ARCHIVED] See our new outages map!

Orange traffic cone.

We want it to make it easy for you to find the information you’re looking for on our website, especially when it comes to your water service. That’s why we released a new interactive map on hwd.com where customers can check on the status of water outages. Hover over the “I Want To” menu link and click on “Check Outages Map.”  

We are one of the few water districts in California that offer this level of real-time information to our customers. We think you will like how easy it is to find out what is happening in your area and where you can go for more information. Here is a preview of how it works: 

Click “Unplanned” for the status of a water main break or “Planned” to see outages related to maintenance and construction. Click a location in the Outage Areas list or a pin on the map to see the start time and estimated end of the outage and the affected addresses.  

Diagram of outages map interface showing how to click on an outageClick the Search icon to look up an address. Click the Home icon to return to the start page and the full list of outage areas. 

Diagram of outages map interface showing how to search for locationClick the four squares icon to change the map background. Satellite view is available.

Diagram of outages map interface showing how to change the basemapClick the Helix Water District icon in the upper left corner of the outage map window to go back to hwd.com.  

Explore our new outage map today/

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