Did you receive a notice from Helix Water District? This page explains why we send notices. You can also use this page to translate our doorhanger notice into your own language.
Why We Send Notices
We constantly maintain the over 700 miles of pipeline, reservoir tanks and pump stations in our water distribution system, and this work requires temporary water shutoffs that interrupt water service. We notify you in advance so that you have time to ask questions and prepare.
When we have a construction project that will last longer than two weeks, we mail notices several weeks in advance to the homes and businesses near the construction site. The notice provides project details and the contact information for the project manager, who can answer your questions.
We call you 48 hours in advance of any planned, temporary water shutoff that will interrupt your water service. Our recorded phone message is a reminder to prepare for the shutoff.
We hang a notice on the front door of your home or business 24 hours in advance of a planned water shutoff, and the notice provides tips for preparing for the interruption in water service. We also hang a notice on your front door when we check your water meter, water pressure or service line.
Helix employees are on site the day before and day of a planned water shutoff to answer your questions. And, when we have an unplanned water shutoff, they may knock on your front door to give you updates. Please note, Helix employees have a Helix logo on their safety vest and carry a Helix ID.
Translate Your Doorhanger Notice
We put checkmarks next to the information on your doorhanger notice that we would like you to read. Select your preferred language in the bottom right corner of this window, and use this page to translate the information on your notice.
It may be necessary to temporarily shut off the water that serves your property. You may experience no water or a loss in water pressure.
___ There is a water main break in your area. Water service will be restored as soon as possible.
___ Due to necessary work on the water system, the water will be out of service in your area from DATE STAMPED. The scheduled time is an estimate. We may complete our work sooner, or later due to unforeseen circumstances.
- Storing water for drinking, pets, dishes and hygiene.
- Flushing toilets by pouring water into the tank.
- Turning off your hot water heater, water softener and any pumps if the manufacturer recommends it.
- Opening your faucets when service is restored to clear any trapped air or discolored water. Thank you for your patience.
Food facilities are responsible for contacting the County of San Diego Department of Environmental Health.
Our work requires the temporary disconnection of your meter. We will provide your water from a different source and, if necessary, estimate your water use based on your use last year during the same time period.
___ When we turned on your water, the meter indicated something on your private plumbing was demanding water, such as an open faucet. We closed the customer valve to avoid flooding. See #4 to open the valve.
___ We turned on your water, but closed the customer valve. See #4 to open the valve.
The customer valve is in your meter box. To open it, find the handle on your water service line between the meter and your house. Slowly rotate it counter-clockwise until it’s parallel to the service line. Our video shows you how. Scroll down to see it.
___ It appears that something on your private plumbing is demanding water. Private plumbing repairs are the customer’s responsibility.
___ We found a leak on our Helix-owned water line and:
___ Repaired the issue
___ Will schedule a repair
___ Your customer valve is closed. To open it, watch our video at the bottom of this page.
___ Your Helix shutoff valve is closed. Please call Customer Service at 619-466-0585 to have service restored.
It is _________ pounds per square inch (PSI) at your meter.
___ This is normal for the area.
___ This is not typical for the area. Helix will investigate the cause.
Your water use was considerably higher than normal during the past 2-month period. We suggest you check your private plumbing unless you are aware of the increased use.
Present Read _______ Prior Read _______ Use _______
Please avoid the swarm of bees in the meter box on or near your property. Within the next few business days, our contractor will perform a live bee removal. In some cases, this occurs at dusk when bees are less aggressive, so you may see our contractor after business hours.
Your water meter and box are the property of Helix and lie within an easement or public right-of-way. Vegetation must be trimmed to allow access and construction on or above a meter is not allowed. Please notify Customer Service at 619-466-0585 when you have removed the obstruction so we can read and service the meter.
This box is for Helix employee on site to handwrite notes to the customer.
Video: How to Open Your Customer Valve
Your customer valve is located in your meter box, between the meter and your house. Our video shows you how to close and reopen the valve.