Notices

The customer valve is in your meter box. To open it, find the handle on your water service line between the meter and your house. Slowly rotate it counter-clockwise until it’s parallel to the service line. Our video shows you how. Scroll down to see it.

___ It appears that something on your private plumbing is demanding water. Private plumbing repairs are the customer’s responsibility.

___ We found a leak on our Helix-owned water line and:

___ Repaired the issue

___ Will schedule a repair

___ Your customer valve is closed. To open it, watch our video at the bottom of this page.

___ Your Helix shutoff valve is closed. Please call Customer Service at 619-466-0585 to have service restored.

It is _________ pounds per square inch (PSI) at your meter.

___ This is normal for the area.

___ This is not typical for the area. Helix will investigate the cause.

Your water use was considerably higher than normal during the past 2-month period. We suggest you check your private plumbing unless you are aware of the increased use.

Present Read _______ Prior Read _______ Use _______

Please avoid the swarm of bees in the meter box on or near your property. Within the next few business days, our contractor will perform a live bee removal. In some cases, this occurs at dusk when bees are less aggressive, so you may see our contractor after business hours.

Your water meter and box are the property of Helix and lie within an easement or public right-of-way. Vegetation must be trimmed to allow access and construction on or above a meter is not allowed. Please notify Customer Service at 619-466-0585 when you have removed the obstruction so we can read and service the meter.

This box is for Helix employee on site to handwrite notes to the customer.