This page explains the process for installing a water service line. If you have questions, please call us.
- Prepare a cost estimate to install the proposed water service line
- Email an estimate letter to the developer that includes:
- Required deposit amount — estimated
- Capacity fees — see Fee Schedule
- Permit fee
- Deposit funds specified in the cost estimate
- Submit street address and assessor’s parcel number of the proposed water service
- Submit the billing account information for the proposed water service
- Get Helix approval of a proposed backflow prevention device
- We require backflow prevention devices on all new water services to prevent public water supply contamination.
- Submit for Helix approval the manufacturer’s cut sheets of the proposed backflow prevention device. Please see the list of approved backflow assemblies provided by USC’s Foundation for Cross Connection Control and Hydraulic Research at https://fccchr.usc.edu/list.html.
- Complete and record an easement document — if applicable
- Water meters located outside of the public right-of-way will require an easement dedicated to Helix Water District. Please see the Easement Preparation Instructions for more information.
- Complete property owner's submetering agreement — if applicable
We will schedule and complete the required work in approximately eight weeks once the water service is released for construction, depending on the City's or County's permit approval process.