See All Payment Options
Open an Online Account
An online account saves you time. You only enter your payment information once, then pay your water bills with the click of a button. View your past bills, just like online banking. You can use our online services 24 hours a day.
What you need
- The last name or business name for your Helix account
- Your Helix account number
Follow these steps
- Click the link below
- Enter your information
- Choose a password and email address for your account
https://css.helixwater.org/css/public/registration/validation Register for an Online Account
Banks handle eChecks — electronic checks — just like paper checks. There’s no transaction limit or fee and they work for single or recurring payments (see AutoPay).
What you need
- A personal check
Follow these steps
- Click the link below and log in
- Click on your account
- Click "Payment" and "Pay Online" in the dropdown menu
- Select the bill you want to pay
- Proceed to checkout
- Click "New Bank Account"
- Enter your bank account information (from your personal check)
- Review and approve payment
We accept VISA, MasterCard, American Express and Discover — plus VISA and MasterCard debit cards online.
- The transaction limit is $550
- Our payment processing vendor fee is $4.50.
- Please note, there is no transaction fee or transaction limit when you pay online with an electronic check (click on the tab above to learn how), when you pay using your bank’s bill payment service, when you mail a check payment or when you pay in-person with cash or check. If we are about to shut your water off, call Customer Service at 619-466-0585 and give us the confirmation number for the transaction.
What you need
- Your credit/debit card
Follow these steps
- Click the link below and log in
- Click on your account
- Click "Payment" and "Pay Online" in the dropdown menu
- Select the bill you want to pay
- Proceed to checkout
- Click "New Credit/Debit Card"
- Enter your card information
- Review and approve payment
https://css.helixwater.org/css/public/login/form Log in to Your Online Account
This is our most popular payment option. We debit your checking or savings account on the day your payment is due (or up to 3 days prior for some banks). You still receive a water bill so you can review your water use and payment. When you sign up for AutoPay, continue paying your bills until you receive a bill stub that says “AUTOPAY-DO NOT PAY”.
What you need
- A personal check if you want to pay with eChecks. There is no transaction fee when you play with an electronic check.
- Or a credit/debit card. Our payment processing vendor fee is $4.50.
Follow these steps
- Click the link below and log in
- Click "Payment" and "Autopay" in the dropdown menu
- Click "Please add a new payment method before signing up for Autopay"
- Click "Add New Bank" to set up Autopay with eChecks, or set up Autopay with credit/debit card
- Click "Confirm" in the confirmation email we send you
We accept payments from banks’ online payment services. Ask your bank how they handle these transactions. If they mail paper checks, this can delay your payment up to a week. Avoid this method of payment if your account is near due or near shut-off.
If you already use Apple Pay or Google Pay, you can use it here, too. Our payment processing vendor fee is $4.50.
Apple Pay
- Tap the Apple Pay button on the screen
- Check your information to be sure it is correct and choose the card you want
- Double-click the side button on your iPhone
Google Pay
- At checkout, tap the Google Pay button
- If asked, choose a payment method and enter your shipping address
- Confirm your order
https://css.helixwater.org/css/public/login/form Log In to Your Online Account
Sign up for Paperless Bill Statements
When it's time to pay your water bill, we send you an email or text message reminder that shows the amount due. Click a button to pay from your online account and you're done. Or click a button to view your bill statement online, then pay.
Follow these steps
- Click the link below and log in to your account
- Select your account
- Click "Paperless Billing"
- Click "Yes"
Pay Online Without an Online Account
Use our One Time Pay option to pay online as many times as you like without opening an online account.
- Pay with an eCheck and there is no fee or payment limit -- click on the tab above to learn how.
- When you pay with a credit/debit card, there is a transaction fee and a $550 limit on the payment amount. Our payment processing vendor fee is $4.50.
Other Payment Options
Pay your water bill at our administration office at 7811 University Avenue in La Mesa. Our lobby is open Monday through Friday, from 8:30 a.m. to 5 p.m. We accept checks, cash and money orders.
Please mail your water bill payment to:
Helix Water District
7811 University Avenue
La Mesa, CA 91942
Please call 855-276-8053 to pay with an eCheck or credit/debit card.
- When you pay with a credit/debit card, there is a transaction fee and a $550 limit on the payment amount. Our payment processing vendor fee is $4.50.