Report a Problem

If you are experiencing or see a water-related problem, please call us 24 hours a day at 619-466-0585.

Water Service Problems

Call 619-466-0585 if you lose water service in your home or building, have low water pressure, or have issues with your water’s taste, color, or odor.

Water in the Street

Please call 619-466-0585 if you see water flowing out of the pavement or sidewalk, as this can indicate a broken water main or service line.

Water Quality Question

Please contact us if you have a water quality question.

619-667-6248 or 
During business hours

For after hours emergencies

You can also review our Water Quality FAQs. If you don’t find the answer to your question, please submit a Water Quality Form and a member of our water quality team will assist you. Thank you.

Water Waste

Please submit a Water Waste Report if you see water running onto a sidewalk or into a street, or if you see broken sprinklers or other water waste. Helix will contact the property owner and help identify the issue and make repairs. Thanks for the help!