Get Bill Relief
Payment Arrangements
Call us! To avoid shutoff for nonpayment, talk with a Helix customer service representative at 619-466-0585 and make payment arrangements. You can pay your past due balance in installments.
Help for Low Income Households
Apply now! The state of California’s Low-Income Household Water Assistance Program, or LIHWAP, is accepting applications. The program offers a one-time payment to help low-income households pay water and sewer bills. Learn more about LIHWAP.
If you live in La Mesa, Lemon Grove, Casa de Oro (91941 zip code) or Mt. Helix, contact Campesinos Unidos to apply or call 619-391-9790.
If you live in Spring Valley, Casa de Oro (91977 zip code), El Cajon, Bostonia, Lakeview or Winter Gardens contact Metropolitan Area Advisory Committee to apply or call 619-349-0123.
You qualify if a member of your household is a current recipient of CalFresh or CalWORKS, or if your gross household income is at or below 60% of the state median income — see table below.
State Median Income
Persons in household | Monthly |
| 1 | $2,564.73 |
| 2 | $3,353.87 |
| 3 | $4,143.02 |
| 4 | $4,932.17 |
| 5 | $5,721.31 |
| 6 | $6,510.46 |
| 7 | $5,558.43 |
| 8 | $6,806.39 |
| 9 | $6,954.36 |
| 10 | $7,102.32 |
What you need
- Proof of income
Steps to follow
If you live in La Mesa, Lemon Grove,
Casa de Oro (91941 zip code) or Mt. Helix
- Contact Campesinos Unidos
885 Gateway Center Drive, Suite 103 in San Diego
Open Monday through Friday, 7:30 a.m. to 4 p.m.
Call 619-391-9790
- Ask for water bill assistance
- Complete the application
If you live in Spring Valley, Casa de Oro (91977 zip code),
El Cajon, Bostonia, Lakeview or Winter Gardens
1703 Hoover Avenue, Suite B, National City
Open Monday through Friday, 8 a.m. to 3 p.m.
Call 619-349-0123
Email [email protected]
- Ask for water bill assistance
- Complete the application
California's Low Income Household Assistance Program announced on March 10, 2023 that they have expanded program eligibility to assist customers who are current on their bill and not past due.
Eligible customers who are current on their bill may qualify for a non-arrearage assistance payment that in most cases will involve a credit to be applied toward that customer’s future water and/or wastewater account.
The non-arrearage assistance program component is in addition to the present arrearage assistance program component that serves customers who are past due – however, a customer is only eligible for one LIHWAP benefit (either arrearage assistance or non-arrearage assistance).
Get a Home Water Use Evaluation
Residential customers are eligible for Metropolitan Water District’s new virtual indoor/outdoor residential survey program. These free surveys provide homeowners with recommendations for reducing water use throughout the home and include:
- Indoor device and rebate information
- A review of indoor devices to check for leaks, damages or inefficiencies
- Evaluation of water meter to check for private leaks
- Irrigation controller and zone/station information
- Identification of irrigation problems by zone
- Review of issues that contribute to higher water use, such as valve malfunctions, high or low pressure, sprinkler misalignment, poor draining, break and leaks, and runoff
Surveys are scheduled on a first-come, first-serve basis and are limited to one per property. The customer will need to have a phone or tablet to communicate with the certified landscape auditor during their appointment.