Get Bill Relief

If you are in need of bill relief, please see the options available to you below.

Call us! To avoid shutoff for nonpayment, talk with a Helix customer service representative at 619-466-0585 to see if you're eligible for a payment arrangement which allows you to pay your past due bill in installments. 

Help for Low Income Households

Apply now! The state of California’s Low-Income Household Water Assistance Program, or LIHWAP, is accepting applications. The program offers income-qualifying customers a one-time payment of up to $15,000 on past due water bills and/or up to $2,000 to pay for future water bills. Funding is expected to run out in March of 2024, so qualifying applicants should apply now. Learn more about LIHWAP.

If you live in La Mesa, Lemon Grove, Casa de Oro (91941 zip code) or Mt. Helix, contact Campesinos Unidos to apply or call 619-391-9790.

If you live in Spring Valley, Casa de Oro (91977 zip code), El Cajon, Bostonia, Lakeview or Winter Gardens fill out the eligibility form at Metropolitan Area Advisory Committee or call 619-349-0123.

You qualify if a member of your household is a current recipient of CalFresh or CalWORKS, or if your gross household income is at or below 60% of the state median income — see table below.

State Median Income

Persons in household    



Get a Home Water Use Evaluation

Residential customers are eligible for Metropolitan Water District’s new virtual indoor/outdoor residential survey program. These free surveys provide homeowners with recommendations for reducing water use throughout the home and include:

  • Indoor device and rebate information
  • A review of indoor devices to check for leaks, damages or inefficiencies
  • Evaluation of water meter to check for private leaks
  • Irrigation controller and zone/station information
  • Identification of irrigation problems by zone
  • Review of issues that contribute to higher water use, such as valve malfunctions, high or low pressure, sprinkler misalignment, poor draining, break and leaks, and runoff

Surveys are scheduled on a first-come, first-serve basis and are limited to one per property.  The customer will need to have a phone or tablet to communicate with the certified landscape auditor during their appointment.

Click here to schedule a survey.