• E-Billing (Sign up/Make a payment)
• Online (single transaction Make a payment)
• Credit or Debit Card
• Online Banking Through Your Financial Institution
• AutoPay (bi-monthly deduction)
• Traditional Mail
• In Person

Online Bill Pay is FREE and makes it easy for you to manage your Helix Water account 24/7 from home or work. Once you have established an online account, you can begin to take advantage of several features including:

• option to “Go Green” and receive your bi-monthly bill electronically (paperless billing) and pay online
• establish automatic recurring payments through your checking or savings account (please check with your financial institution to see if recurring payments can be withdrawn from your savings account) and
• view your bill including account information and usage history.

To get started, you will need to have your Helix account number and service address available and then SIGN UP. If you are already signed up, MAKE A PAYMENT.

Select this option if you would like to have an amount you designate deducted from your bank account and provided to Helix Water District to be applied to your water account. This is a one-time payment and does not require a username or password. If service interruption is pending or has occurred, please call our Customer Service department at (619) 466-0585 to advise them of your payment. You must provide your confirmation number in order to avoid service interruption or have service restored.

MAKE A PAYMENT.

This option is available 24 hours a day. We accept VISA, MasterCard, Discover Card or American Express. This process is accomplished by a third-party vendor and a convenience fee applies. No receipts are given for credit card transactions, but a confirmation number will be provided.

If service interruption is pending or has occurred, please call Customer Service at (619) 466-0585 to advise them of your payment. You must provide your confirmation number in order to avoid service interruption or have service restored. Your payment will post to your water account by the end of the next business day.

• Pay by Credit or Debit Card Online

• Pay by Credit or Debit Card by Telephone, call 1-866-721-8294

Helix Water District will accept payments made through your financial institution’s online payment service. Typically, it takes 24 to 72 hours for us to receive your payment electronically, however, some financial institutions send their payments via a paper check in the mail. Please check with your financial institution to see which method they use. Because of this time delay, we do not recommend this payment method if your water account is in or near shutoff status or water service has been interrupted.

Select this option if you would like your bi-monthly bill deducted automatically from your checking account. With this service, you still will get your Helix statement in the mail as before, but there will be no need to write a check. Your bill will be paid automatically from your checking account at your financial institution. THIS SERVICE IS FREE.

To sign up for this program, click on "Automatic Payment Application" and print the application. Complete it by hand, being sure to date and sign it, then mail or deliver it to our Administration Office. Be sure to include a voided check. It takes up to six weeks to activate, but when effective you should see the AutoPay message on your bill.

The AutoPay application is an Adobe Acrobat PDF file. If you receive an error message or have any trouble opening the file, click on the "Adobe" icon above to install a FREE updated version of the program. So far, this procedure has solved all known difficulties. Please give it a try. Thank you.

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If you do not include your bill stub, please be sure to provide your service address and/or account number and affix the proper postage.

You may bring your bill and payment to our Administration Office at 7811 University Ave., La Mesa, CA 91942, between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday. Although the District has other facilities around East County, payments only are accepted at our admin building in La Mesa during the hours specified above. (Credit or Debit cards are NOT accepted in the office.)

Also, we have a secure DROP BOX located in our customer parking lot on the south side of our building, which is accessible 24 hours a day. Please note that payments deposited after 4:30 p.m. will not be posted to your water account until the next business day.

Get DIRECTIONS to our office.