Water waste is prohibited
When you sign up for water service with Helix Water District, you agree to abide by our Policies and Procedures. Wasting water is a violation of our Drought Response Policy and Procedure.
We are currently at Level 2 – Mandatory Watering Restrictions
At a Level 2 drought condition the following apply:
DROUGHT RESPONSE LEVEL 2
• The District requires customers to “Pick Three Days and Water Ten Minutes.” The “Pick 3 – Water 10” program allows customers to determine the three best days to water on their property and requires that they only water 10 minutes per irrigation station. These restrictions apply June through October, with two days of watering per week from November to May.
• The 10-minute provision does not apply to landscape irrigation systems using water efficient devices, including, but not limited to: weather-based controllers, drip/micro-irrigation systems, and stream rotor sprinklers.
• Watering of landscaped areas not irrigated by a landscape irrigation system (bucket, hand-held hose with positive shut-off nozzle, or low-volume non-spray irrigation) will be done on the same schedule.
• Leaks must be repaired within 72 hours of notification by the District, unless other arrangements are made with the General Manager.
In addition, all provisions of Water Shortage Level 1 become mandatory:
1) Stop washing down paved surfaces, including but not limited to sidewalks, driveways, parking lots, tennis courts, or patios, except when it is necessary to alleviate safety or sanitation hazards.
(2) Stop water waste resulting from inefficient landscape irrigation, such as runoff, low head drainage, overspray, etc. Similarly, stop water flows onto nontargeted areas, such as adjacent property, non-irrigated areas, hardscapes, roadways or structures.
(3) Irrigate residential and commercial landscape before 10 a.m. and after 6 p.m. only. Irrigation run time should be adjusted to avoid runoff.
(4) Use a hand-held hose equipped with a positive shut-off nozzle or bucket to water landscaped areas, including trees and shrubs located on residential and commercial properties that are not irrigated by a landscape irrigation system.
(5) Irrigate nursery and commercial growers' products before 10 a.m. and after 6 p.m. only. Irrigation of nursery propagation beds is permitted at any time. Watering of livestock is permitted at any time.
(6) Use re-circulated water to operate ornamental fountains.
(7) Wash vehicles using a bucket and a hand-held hose with positive shut-off nozzle, mobile high-pressure/low volume wash system, or at a commercial site that reclaims water on-site. Avoid washing during hot conditions when additional water is required due to evaporation.
(8) Serve and refill water in restaurants and other food service establishments only upon request.
(9) Offer guests in hotels, motels, and other commercial lodging establishments the option of not laundering towels and linens daily.
What we do about water wasters during Level 2:
If the Water District notifies you of water waste, you are given the opportunity to fix the problem, and you may request a residential or commercial survey of your property to assist you in solving the water waste issue. This service is provided free of charge by calling (619) 667-6261.
How to report water waste:
If you see water waste, the Helix Water District would like to hear from you.
Please provide us with your name, address and phone number so we may contact you if we have any questions. Your contact information will be kept confidential.
Please leave a brief description of the address where you’ve observed water waste. We will contact the property owner to advise them of the water waste and offer assistance with water conservation.
Water waste may be reported
by phone or e-mail:
Water Waste Reporting Hotline
(619) 667-6244
E-mail Water Waste Reports
conserve@helixwater.org
